Everything you might want to know

It depends on the service. Full IT Support is structured as an annual managed services agreement — this is how we're able to properly staff your environment, assign a dedicated Technology Strategist, and deliver genuinely proactive support rather than just reactive fixes.

Single-Service Support is similarly structured depending on scope. Project work is scoped and priced per engagement with no ongoing commitment. Vendor Alignment Reviews are typically standalone engagements.

Every agreement is clearly written with defined scope, deliverables, and terms — no surprises before or after you sign.

We primarily work with businesses in the 10 to 150 employee range. This is where IT complexity is real, but a full internal IT department doesn't make financial sense yet.

We work across a range of industries including professional services, healthcare-adjacent businesses, law and accounting firms, and light manufacturing.

Our primary service area is Tennessee, with a focus on Northeast Tennessee. For project work and vendor advisory services, we can often work remotely with businesses in other states. Contact us and we can discuss what makes sense for your situation.

For Full IT Support clients, we have after-hours coverage for genuine emergencies — server outages, security incidents, and situations that can't wait until morning. Routine requests are handled during normal business hours.

Full IT Support covers your entire technology environment end to end:

• Unlimited helpdesk support for your team
• Proactive monitoring and maintenance of your systems
• Microsoft 365 administration and user management
• Security oversight, patching, and threat response
• Backup monitoring and recovery testing
• A dedicated Technology Strategist and quarterly reviews
• Vendor management and contract oversight

Single-Service Support is for businesses that need dedicated ownership of one specific system. Common examples include Microsoft 365 administration, network and Wi-Fi management, VoIP phone systems, mobile device management, and backup and disaster recovery oversight.

We audit every technology vendor and contract you're currently paying for. We identify where you're overpaying, where you have gaps in coverage, and where you're paying for overlapping services. Then we produce a written report with specific recommendations and, where applicable, negotiate better terms with your vendors on your behalf.

We handle fixed-scope IT projects including cloud and email migrations, Microsoft 365 tenant setups, security hardening, hardware procurement and deployment, office moves, and compliance preparation. Every project is scoped upfront with a fixed price.

A Technology Strategist is your dedicated point of contact at SagaForge — someone who deeply understands your business, your environment, and your goals, and works proactively to align your technology with where you're headed.

Unlike a traditional IT helpdesk where you call a different person every time, your Strategist is consistent. They know your history, your team, your vendors, and your roadmap.

At minimum, you'll have a formal quarterly review covering your environment health, upcoming needs, and technology roadmap. Many clients also have informal check-ins monthly. Your Strategist is reachable directly — not through a ticket queue — for anything that needs a quick conversation.

The dedicated Technology Strategist relationship is a feature of our Full IT Support service. For Single-Service Support and project clients, you'll still have a consistent primary contact — just without the full strategic planning layer.

Yes — Microsoft 365 administration is a core part of what we do across all service tiers. This includes user and license management, security configuration, email administration, Teams setup, SharePoint, OneDrive, and more. For Full IT Support clients, M365 management is fully included.

Yes. We handle full Microsoft 365 migrations from Google Workspace, on-premise Exchange, or other mail platforms. We scope and price these as fixed-cost projects so you know exactly what you're getting into before we start.

No. SagaForge is vendor-agnostic. We don't receive commissions or incentives from any software or hardware vendor for recommending their products. When we recommend a solution, it's because it's the right fit for your environment and budget.

Often yes. We've helped businesses review contract terms, identify early exit clauses, negotiate with vendors directly, and transition to better alternatives with minimal disruption. If you're stuck in something that isn't working, reach out and we'll give you an honest read on your options.

It's a conversation — no pitch, no pressure. We'll ask about your business, your current IT setup, what's working, and what isn't. Usually about 30 to 45 minutes. From there, if there's a fit, we'll put together a written proposal with clear scope and pricing. You're under no obligation until you sign something.

Pricing depends on the size of your business, the complexity of your environment, and the scope of services you need. Our proposals are transparent and fixed — no surprise invoices. The consultation is free and there's no obligation until you decide to move forward.

For Full IT Support, onboarding typically takes two to four weeks depending on the complexity of your environment. During that period we're documenting your systems, deploying monitoring tools, and introducing your Technology Strategist to your team. Support begins from day one.